MS: ITIL Based Service Desk and Data Center Management


Service Desk experts will candidly discuss ITIL (Information Technology Infrastructure Library) Enabled Service Desk best practices as well as introduce you to the LANDesk Service Desk solution. This seminar is designed for IT and Service/Help Desk staff alike.

LANDesk Service Desk is a next-generation, graphical business solution that enables an organization to deliver outstanding IT service to both employees and customers.

Intuitive and easy to use, LANDesk Service Desk features all the core IT Service Management functionality expected from a service management software application, including ITIL verification; incident, problem, change and asset management; workflow; options for user and customer self service; knowledge-based systems and management reporting; as well as facilities to integrate with leading, independent business productivity applications.

We will also discuss Data Center Management solutions from Avocent. The Avocent section of the technical presentation will focus on remote access and control of IT infrastructure from servers, to networks, to storage using KVM over IP, console server, intelligent power, and service processor solutions. You will learn about MergePoint Infrastructure Explorer software for data center planning and new power management options.

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The “MS: ITIL Based Service Desk and Data Center Management” training seminar will be held on Wednesday, August 26, 2009 from 9:00 AM to 12:00 PM. Pastries and juice will be provided in the morning and a light lunch will be served after the seminar, sponsored by Avocent. Engineers will be available to answer all of your technical questions.

This training seminar has a technical rating of 3 (Scaled from 1=low to 5=high).

Seating for this seminar is limited; please register early!!

Go to the TNS Event Registration webpage to register for this and other TNS events.