MS: Customer Contact Center
You may not realize it but, you do have a Contact Center (aka Call Center) at your office. Almost without exception, all organizations take incoming calls and emails from their customers. The question is how effectively are these calls and emails being handled?
You don’t need to be a “Convergys” to need a Contact Center. You may hear some of these questions around your office:
- How can we stop the angry calls from clients such as “I just waited 30-minutes on hold… and then got disconnected!!!”
- How do we improve our Inside Sales or Order Processing operations?
- What are our customer satisfaction levels?
- How can we streamline answering repetitive requests from our customers?
- How many customer calls are we missing and/or mishandling?
- How do we balance support of our customers through voice calls, website and e-mails?
- How do we measure customer response to our advertising campaigns?
- How do we reach out to our existing customers with our new offers?
If these questions are relevant to your business - you will benefit significantly from attending this seminar. Please feel free to forward this invite if you are not the person being asked these questions.
Join us for a technical and business discussion followed by a live demo of a cost effective VOIP contact center solution that will provide tangible and measurable business benefits to your organization. Be empowered to answer questions about your business operational efficiency, measured service levels, counting costs and revenues of your interaction with your customers. Reduce the cost of handling calls from clients while increasing their satisfaction… it can be done… join us and learn how.
The
“MS: Customer Contact Centers” training seminar will be held on
Wednesday, June 18, 2008 from 9:00 AM to 12:00 PM. A light lunch will be served after the seminar, sponsored by
Easy Run. Engineers will be available to answer all of your technical questions.
This training seminar has a technical rating of 3 (Scaled from 1=low to 5=high).
Seating for this seminar is limited; please register early!!
Go to the
TNS Event Registration webpage to register for this and other TNS events.
